How to order
- Choose your item(s) and upgrade options, then click 'add to cart'
- Checkout as a Guest, Login or Register for future convenience
- Choose Regular Post at $2.75 per item ($8.25 for 3+ items) or Express ($11.70 for 2+)
- Add any gift messages
- Place your order and receive your confirmation email
[When your order is ready to ship you will receive a second email]
Prices are in Australian Dollars and include GST. Postage is additional. Your Order Confirmation email is your Tax Invoice and shows your line items including GST and your shipping ex-GST.
We accept credit card (VISA, Mastercard, American Express) or PayPal. Your credit card details are encrypted and securely passed directly to our Australian Payment Processor, eWAY, who then transacts with your bank. We do not collect or record your credit card number. If you do not wish to pay by credit card, you can telephone or email your order and pay by Direct Debit.
To ensure we get your order away quickly, please ensure your Billing Details and Credit Card Details are entered exactly as they appear on your credit card and credit card statement. Fraudulent orders are reported to NSW Police and the Australian Cybercrime Online Reporting Network.
Free gift wrapping
When you send a gift, simple gift wrapping and a LarryPOST 'birdmark' card are included for free. Gifts are sent without the invoice or pricing. See more about our gift service here.
Pick Up In Our Sydney Store
We are open Monday to Thursday 9-4pm, Friday 9-3pm @ Studio 4 / 31 Brighton St, Curl Curl NSW (near Manly).
Express orders (excluding custom) placed on a business day <1pm EST are sent same day and are usually delivered next business day within the Network. Regular Post orders (excluding custom) are sent next business day and take 2-6 business days for delivery. Look up delivery time for your postcode here (we are postcode 2096). Postage rates ...
My Account dashboard
Click on My Account, at the top of any page, to check the status of your order, view a snapshot of your history or update your contact details. Your order status will show as 'Complete' when your items ship. The Australia Post or Couriersplease online tracking tool can be used to lookup the status of the delivery.
No Order Confirmation email?
Your Order Confirmation email is automatically generated when you place your order. If you did not receive the email please check your Spam filter (especially for Gmail and Hotmail). To avoid this add email@example.com to your email contact list. If you are still unable to locate the email, please Contact Us and we will check your email address was correctly entered.
Having trouble ordering?
Can't Checkout? Try enabling cookies on your computer or give us a call on (02) 8668 4247 and we can take your order over the telephone.
Item suddenly Out of Stock? Click View Cart and you might find you have already put the item into your cart and all you need to do is Checkout.
Missing, damaged and unwanted items
Undelivered: For orders sent Express or Courier, that haven’t turned up, we will make enquiries to ensure the delivery is made as soon as possible. For undelivered Regular Post items, please check the tracking information on your Shipping Confirmation and check if your local post office is holding the parcel. We can open an investigation with Australia Post if a delivery is delayed 1 day (for Express) or 3 working days (for Regular) after the estimated delivery time. Please make all claims within 30 days of your Shipping Confirmation and prior to making any claims with Paypal or your bank.
Damaged or incorrectly supplied: If an item arrives damaged or incorrectly supplied, please let us know within 30 days from your Shipping date and we will replace the goods.
Change of mind: We can refund the price of unopened, saleable goods, returned in original packaging within 41 days of purchase. Returns are processed next business day. Customised items, clearance lines, special orders or bulk orders can not be returned for change of mind. Send your return to:
Return # (last 5 digits of invoice)
Studio 4 / 31 Brighton St
Curl Curl NSW 2096
We take care in selecting quality brands that work. If you do however receive an item from us that is faulty, we can provide a replacement or refund, and help you return the goods.
Pen manufacturers may also offer an extended warranty against mechanical failure (lifetime warranty for CROSS and GRAF von FABER-CASTELL, 3 years for PELIKAN). Please send your pen and proof of purchase to either LarryPOST or the repair centre (we recommend by Registered Post to prevent loss):
- CROSS Repairs
C/- BPM Australia Pty Ltd
PO BOX 165
BEROWRA NSW 2081
[allow 4 weeks turnaround]
- FABER-CASTELL Repairs
PO BOX 126
WINSTON HILLS NSW 2153
Australian Consumer Law (ACL)
Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
© Live the Life Pty Ltd trading as www.larrypost.com.au, 2016. Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner.
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